Refund & Cancellation Policy
Last updated: August 27, 2026
1. Your right of withdrawal (botón de arrepentimiento)
As required by Argentine consumer law, you have the right to withdraw from a purchase within 10 calendar days of buying, for a full refund, without giving a reason. This applies to one-time course purchases and to a newly started subscription. Use the BOTÓN DE ARREPENTIMIENTO on this page or in the site footer; no registration or sign-in is required. We acknowledge the request immediately with an identification code and process any applicable refund through Mercado Pago to the original payment method.
2. One-time course purchases
A single-course purchase gives you perpetual access to that course. Within the 10-day withdrawal window above you can get a full refund. After that window, because the content is delivered digitally and immediately accessible, refunds are granted at our discretion; if something is genuinely wrong (for example the content is broken or not as described), contact us and we will make it right.
3. All-access subscription
The subscription is billed monthly and you can cancel it immediately at any time from your Account. If you cannot or do not want to sign in, the public BOTÓN DE BAJA DE SERVICIO is also available without registration. When cancellation is processed, your access continues until the end of the period you have already paid for, and you are not billed again. We do not provide partial or pro-rated refunds for the remaining days of a period that has already started, except where required by law (including the 10-day withdrawal right on a newly started subscription).
4. How to request a refund
Use the public BOTÓN DE ARREPENTIMIENTO form and provide an email address that lets us identify the transaction. A Mercado Pago or payment reference is helpful but optional, and you do not have to state a reason. The page immediately provides the identification code for your request.
5. Processing and timing
Approved refunds are issued to your original payment method through Mercado Pago. Once we process a refund, the time it takes to appear on your statement depends on Mercado Pago and your bank or card issuer, and is outside our control. All amounts are refunded in Argentine pesos (ARS).
6. Contact
Any question about refunds or cancellations? Reach us by email and we will help.
Questions about these terms? Email us at info@lumina-labs.dev.