Refund Policy
Last updated: July 2026
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This page is draft placeholder copy for layout and translation only. It is not legal advice and has not been reviewed by counsel. Replace every section with lawyer-reviewed language before Lumina Labs launches publicly.
1. Monthly subscription
You can cancel the monthly all-access subscription anytime from your account settings. Cancellation stops future renewals and you keep access until the end of the current billing period. Because you retain full access for the period already paid, monthly payments are not partially refunded.
2. Single-course purchase
For a one-time single-course purchase, you may request a full refund within 14 days of purchase, provided you have completed less than 20% of the course. Beyond that threshold or timeframe, the purchase is generally non-refundable, except where the law grants you a stronger right.
3. Botón de arrepentimiento (Argentina)
As required for distance purchases in Argentina, we honor the right of withdrawal (“botón de arrepentimiento”): you may cancel a purchase within 10 running days of the transaction and receive a full refund, with no need to give a reason. This right applies regardless of the completion thresholds above.
4. How to request a refund
Send an email to info@lumina-labs.dev from the address on your account, stating what you purchased and, if applicable, that you are exercising your right of withdrawal. We may ask for your order reference to locate the transaction.
5. Processing time
Once approved, refunds are issued to your original Mercado Pago payment method. Processing typically takes 5–10 business days, though the exact time depends on Mercado Pago and your bank or card issuer.
6. Contact
Questions about a refund or your withdrawal right? Reach out and we will help. Contact details are below.
Questions about this policy? Write to us at info@lumina-labs.dev.