Refund & Cancellation Policy
Last updated: August 27, 2026
1. Your right of withdrawal (botón de arrepentimiento)
As required by Argentine consumer law, you have the right to withdraw from a purchase within 10 calendar days of buying, for a full refund, without giving a reason. This applies to one-time course purchases and to a newly started subscription. To use this right, email us at info@lumina-labs.dev from the address on your account with the word "Arrepentimiento" (or "Cancellation") and the purchase you want to withdraw from; we will process the refund through Mercado Pago to the original payment method.
2. One-time course purchases
A single-course purchase gives you perpetual access to that course. Within the 10-day withdrawal window above you can get a full refund. After that window, because the content is delivered digitally and immediately accessible, refunds are granted at our discretion; if something is genuinely wrong (for example the content is broken or not as described), contact us and we will make it right.
3. All-access subscription
The subscription is billed monthly and you can cancel at any time from your account. When you cancel, your access continues until the end of the period you have already paid for, and you are not billed again. We do not provide partial or pro-rated refunds for the remaining days of a period that has already started, except where required by law (including the 10-day withdrawal right on a newly started subscription).
4. How to request a refund
Email us at info@lumina-labs.dev from the email address associated with your account, telling us which purchase or subscription you are referring to and, if relevant, why. Using your account email helps us verify the request quickly. We will confirm by email once the refund is issued.
5. Processing and timing
Approved refunds are issued to your original payment method through Mercado Pago. Once we process a refund, the time it takes to appear on your statement depends on Mercado Pago and your bank or card issuer, and is outside our control. All amounts are refunded in Argentine pesos (ARS).
6. Contact
Any question about refunds or cancellations? Reach us by email and we will help.
Questions about these terms? Email us at info@lumina-labs.dev.